Total Quality Management , in short

Total Quality Management

, in short commonly called ”

TQM

“, has been in the business jargon for many many years. There has been numerous success stories about companies implementing TQM especially in the more advanced business sectors such as Motorola, Selectron, Boeing Airlift and Tanker Programs, 3M Dental Products Division, IBM Rochester, Granite Rock Company, Raytheon, Texas Nameplate Company etc. Incidentally, these companies has one thing in common i.e. they are all Malcolm Baldrige National Quality Award winners in their respective year. You can obtain many more of these winners and their cases studies from http://quality.nist.gov/

It has often come to my mind how to measure an organization success in implementing TQM. If we take the above organizations as a benchmark, all of them are winners of the Baldrige Award.

What does it takes for these company to be successful in implementing TQM? I have made a studies of these companies based on their company write-up in the Baldrige Award criteria, it is a common practice that the CEO of these companies personally drives the TQM initiatives.
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